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選擇您的通訊通訊協定
您可以使用 PSTN 或 SIP 通訊通訊協定來設定 Agentforce Voice。步驟會根據通訊協定而有所不同。

使用較常見的搜尋字詞。
選取較少篩選條件以擴大您的搜尋。
您可以使用 PSTN 或 SIP 通訊通訊協定來設定 Agentforce Voice。步驟會根據通訊協定而有所不同。
| 提供版本:Lightning Experience |
| 提供版本:Enterprise、Unlimited 及 Developer Edition with Foundations 或 Agentforce 1 Edition,以及 Salesforce Voice 附加元件。 |
| 所需的使用者權限 | |
|---|---|
| 建立與管理「服務工作人員」: | 「管理 Agentforce 服務工作人員」和「管理 AI 工作人員」權限 或 自訂應用程式 |
您可以使用其中一個通訊協定將通話路由至工作人員。

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