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            Manage Connection Inputs

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            Manage Connection Inputs

            Connection inputs ensure consistency across agents that use the same connection. Connection inputs can’t be edited during a conversation, ensuring that the values are consistent throughout the agent's interaction. You can customize a specific agent’s connection inputs without impacting other agents.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.
            User Permissions Needed
            To edit connection inputs: Manage AI Agents AND the required permissions for your agent type

            Before you begin, create a service agent and add the Marketing Email connection to it. Currently, only the Marketing Email connection includes connection inputs.

            1. From the App Launcher, enter Agent, and then select the Agentforce Studio app.
            2. On the Agents tab, click the name of your agent.
            3. On the Explorer panel, click Routing under Marketing Email.
            4. To edit a connection input, click its name in the Inputs section. In the Edit Input window, you can change the input’s details, such as its data type and default value.
              Your changes only apply to the current agent and don't impact other agents that use the same connection.
            5. Save your changes.

            To test connection inputs, chat with the agent on a connected channel.

             
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            Salesforce Help | Article