Explore Job-Ready Agents
Get agents working in your business faster with pre-built agents for high-value use cases. These agents are designed to help you get started quickly, with less configuration, a shorter path to production, and faster time to value.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type. |
| Carter, your shopper agent | Provides conversational shopping experiences on your B2C Commerce storefronts. Shoppers can ask questions, compare products, and complete purchases without leaving the chat. The result is faster product discovery, larger cart sizes, and in-chat checkout that converts with less friction. |
| Casey, your help agent | Resolves customer service issues across your help portal, Voice, and web chat with pre-built support for general FAQs, returns, account management, and escalation to support reps. In just a few steps, you can build your channels, create an agent, ground it in your sources, and deploy it to provide 24/7 support and deflect cases right away. |
| Fin, your customer agent | Resolves complex customer service workflows across every channel, including updating accounts, processing payments and refunds, and troubleshooting technical issues. It's built on custom AI models trained specifically for customer experience. Configuration is designed so that teams can quickly deploy and continuously optimize. |
| Hunter, your outbound sales agent | Will work with your sales reps to reach long-term sales pipeline goals, such as growing quarterly pipeline or rescuing their at-risk deals. It will be the first of our agents to run on our new long-horizon runtime, so it will be able to pursue a goal over days and weeks, not just within a single conversation. It will also adapt over time, with seller oversight. Keep an eye on our release notes and Help to learn when Hunter is available. |
| Marshall, your supply chain agent | Orchestrates end-to-end back-office work, automatically handling repetitive processes, routing tasks to the right people or AI agents, and keeping every step on track. Define your workflows one time and it runs them as needed, with a full record of every action. |
| Paige, your employee service agent | Delivers instant, personalized support to your workforce. Resolves IT and HR requests across the channels and tools your employees already use. |
| Piper, your inbound pipe gen agent | Works across your website and inbox to engage, qualify, and convert inbound leads for B2B sales and marketing teams. Drawing on data across your go-to-market systems, it makes intelligent decisions about how to engage each buyer and takes action to move them through the funnel, from nurture to conversion. |
