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Agentforce and Einstein Generative AI
Monitor Agent Health

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Monitor Agent Health

Agent Health Monitoring detects and notifies you of silent agent failures—like spiking error rates or high latency—in near-real time across your AI agents. Rapidly respond to agent performance issues to mitigate customer impact.

Required Editions

Available in: Lightning Experience
Agent Health Monitoring is available in Salesforce Enterprise, Performance, and Unlimited Editions with Salesforce Foundations, or Agentforce 1 Editions. Agent Health Monitoring is available in sandbox and DC1 organizations.

Manage the Health of Your Agents

Built on the data foundation of Agentforce Session Tracing, Agent Health Monitoring gives your team visibility into agent performance.

  • Create alerts and get notified when agent performance breaches alert thresholds.
  • Observe agent health status and trends with Tableau Next visualizations.
  • Rapidly investigate and resolve agent performance issues.
  • Drill into detailed Agentforce session traces to debug conversation flows and identify root causes quickly.
  • Implement agent improvements as needed. Then test, deploy and continue to monitor your agent.

Limitations and Considerations

  • Currently, the custom metric drill-down page supports only time-based filtering, lacking the specific criteria-based filters needed to isolate the sessions that triggered an alert.
  • Alerts created previously during the Agent Health Monitoring (Beta) program aren’t supported in this GA release. You must create new alerts by using the GA release.
  • By shifting the alert evaluation frequency from 1 to 10 minutes, we reduce infrastructure load while maintaining compliance with our service-level agreements. This change results in a slight increase in expected alert latency, with customer notifications now arriving between 3 and 7 minutes.
  • Set Up Agent Health Monitoring
    Set up Agent Health Monitoring so you can create alerts and get notified when agent performance breaches alert thresholds. Observe agent health status and trends. Rapidly investigate and resolve agent performance issues.
  • Manage Alerts for Agent Health Monitoring
    Set up an alert to monitor a metric for a particular agent. You receive an email notification when a performance data breaches an alert threshold.
  • Investigate Notifications
    Manage the notifications that you received from monitoring alerts that you created. The system sends a notification to your email inbox whenever agent data for a monitored metric breaches an alert threshold.
 
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Salesforce Help | Article