Konfigurera Agenthälsoövervakning så att du kan skapa varningar och meddelas om agenters resultat bryter mot tröskelvärden för varningar. Observera agenters hälsostatus och trender. Snabbt undersöka och lösa agentprestandaproblem.
| Utgåvor som behövs |
|---|
| Agenthälsoövervakning finns i Salesforce Enterprise, Performance och Unlimited Editions med Salesforce Foundations eller Agentforce 1 Edition. Agenthälsoövervakning finns i sandbox- och DC1-organisationer. |
| Användarbehörigheter som krävs | |
|---|---|
| Slå på eller av datainsamling: | Visa inställningar |
| OCH | |
| Anpassa applikation | |
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