Activar la grabaciĆ³n de llamadas de voz al utilizar PSTN
Para registrar las conversaciones entre clientes y agentes Agentforce, active la grabaciĆ³n. De forma predeterminada, la grabaciĆ³n estĆ” desactivada.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Enterprise Edition, Unlimited Edition y Developer Edition con Foundation Edition o Agentforce 1 Edition y complementos de Salesforce Voice.
Sugerencia Cuando active la grabaciĆ³n de llamadas, informe a los participantes de la llamada y obtenga su consentimiento.
Desde ConfiguraciĆ³n, en el cuadro BĆŗsqueda rĆ”pida, introduzca Agencia Voice y, a continuaciĆ³n, seleccione Agencia Voice ConfiguraciĆ³n.
Bajo Pasos de configuraciĆ³n en la pĆ”gina ConfiguraciĆ³n de Agentforce Voice, active Grabar llamadas de voz con agentes.
Para sustituir el parĆ”metro Registrar llamadas de voz con agentes para agentes individuales, agregue una acciĆ³n invocable Establecer comportamiento de grabaciĆ³n y transcripciĆ³n al flujo de OmniCanal que enruta llamadas a agentes. Utilice esta acciĆ³n invocable para desactivar la grabaciĆ³n y transcripciĆ³n de llamadas de voz para un agente.
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