Jos haluat korvata Yksittäisten agenttien Tietueen äänipuhelut agenttien kanssa -asetuksen, lisää Omni-Channel-kulkuun, joka reitittää puhelut agenteille, kutsuttava Määritä nauhoitus- ja litterointitapa -toiminto. Käytä tätä kutsuttavaa toimintoa poistaaksesi äänipuheluiden nauhoittamisen ja litteroinnin käytöstä agentilta.
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