Gets the ID of a work type and finds the best match according to the appointment request described in the contextual intent.
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition. |
| User Permissions Needed | |
|---|---|
| See Assign Permissions for Autonomous Scheduling in the New Agentforce Builder. | |
| See Common User Access for Standard Agent Actions. | |
| API Name | MatchWorkTypeForFieldService |
| Reference Action Type | Flow |
| Reference Action | FldSvcAiAgents__MatchWorkType |
| Does this action execute one or more prompt templates? | No |
| Required Setup | Set Up Autonomous Scheduling in the New Agentforce Builder |
See Considerations for Autonomous Scheduling for Field Service in the New Agentforce Builder.
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