Recupera registros de autorizaciĆ³n previa (solicitud de cuidados) para un miembro basĆ”ndose en Id. de autorizaciĆ³n previa, Id. de reclamaciĆ³n o detalles de miembro y servicio.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise, Performance, Unlimited y Developer Edition con el complemento Agentforce for Health o incluido en Agentforce 1 Health Edition. Requiere que cada usuario tenga el complemento Agentforce for Health para acceder a la acciĆ³n.
Permisos de usuario necesarios
Para utilizar esta acciĆ³n:
Utilizar agente de asistencia de IA de centro de contacto
Y
Conjunto de permisos Agente de centro de contacto para Health Cloud
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