Recupera i record di autorizzazione preventiva (richiesta di assistenza sanitaria) per un membro in base all'ID autorizzazione preventiva, all'ID richiesta o ai dettagli del membro e del servizio.
Versioni (Edition) richieste
Disponibile nelle versioni: Lightning Experience
Disponibile in: versioni Enterprise Edition, Performance Edition, Unlimited Edition e Developer Edition con il componente aggiuntivo Agentforce for Health o incluse nella versione Health Edition di Agentforce 1. Richiede che ogni utente disponga del componente aggiuntivo Agentforce for Health per accedere all'azione.
Autorizzazioni utente necessarie
Per utilizzare questa azione:
Utilizzo dell'agente assistente AI del call center
E
Insieme di autorizzazioni Agente call center per Health Cloud
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