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Agentforce and Einstein Generative AI
Health | Validate Identity Verification

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Health | Validate Identity Verification

Validates the caller's identity by comparing their answers against stored patient record data.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Health add-on or included in Agentforce 1 Health Edition. Requires each user to have the Agentforce for Health add-on to access the action.
User Permissions Needed  
To use this action:

Use Contact Center AI Assistive Agent

AND

Contact Center Agent for Health Cloud permission set

AND

Prompt Template User

AND

Data Cloud User
See Common User Access for Standard Agent Actions.
Note
Note The user interface of this product is available only in English and may not be fully supported in other languages.

Action Details

API Name ValidateIdentityVerification
Reference Action Type Flow
Does this action run one or more prompt templates? No
Required Setup Set Up Agentforce for Payer Contact Center
 
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