Servicio de TI Agentforce | Responder a preguntas con Knowledge
Resuelve consultas de usuarios haciendo referencia a una base Knowledge de políticas de la empresa, guías de solución de problemas y documentación de productos. Se utiliza cuando un usuario pregunta sobre políticas de devolución o reembolso, cómo diagnosticar o solucionar un problema o qué funciones ofrece un producto.
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Disponible en: Lightning Experience
Disponible en: Enterprise Edition y Unlimited Edition con la licencia complementaria Agente de IA para empleados.
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