Servicio de TI Agentforce | Responder a preguntas con Knowledge
Resuelve consultas de usuarios haciendo referencia a una base Knowledge de políticas de la compañía, guías de solución de problemas y documentación de productos. Se utiliza cuando un usuario pregunta sobre políticas de devolución o reembolso, cómo diagnosticar o solucionar un problema o qué funciones ofrece un producto.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Enterprise Edition y Unlimited Edition con la licencia complementaria Agentes de IA para empleados.
¿Ejecuta esta acción una o más plantillas de solicitudes?
Sí
¿Resolvió este artículo su problema?
¡Háganos saber cómo podemos mejorar!
Cargando
Salesforce Help | Article
Cookie Consent Manager
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
