Agentforce IT Service | Answer Questions with Knowledge
Resolves user inquiries by referencing a knowledge base of company policies,
troubleshooting guides, and product documentation. Use when a user asks about return or refund
policies, how to diagnose or fix an issue, or what capabilities a product offers.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with the AI
Agents for Employees add-on license.
Does this action execute one or more prompt templates?
Yes
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