Agentforce IT Service | Risposta alle domande con Knowledge
Risolve le richieste degli utenti consultando una Knowledge Base di policy aziendali, guide per la risoluzione dei problemi e documentazione sui prodotti. Utilizzare quando un utente chiede informazioni sulle policy di reso o rimborso, su come diagnosticare o risolvere un problema o sulle funzionalità offerte da un prodotto.
Versioni (Edition) richieste
Disponibile nelle versioni: Lightning Experience
Disponibile in: Enterprise Edition e Unlimited Edition con licenza aggiuntiva AI Agents for Employees.
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