Løser brukerspørringer ved å referere til en Knowledge om firmaets policyer, feilsøkingsveiledninger og produktdokumentasjon. Brukes når en bruker spør om retur- eller refusjonspolicyer, hvordan et problem kan diagnostiseres eller løses, eller hvilke funksjoner et produkt tilbyr.
| Tilgjengelig i Lightning Experience |
| Tilgjengelig i Enterprise og Unlimited Edition med tilleggslisensen AI Agents for Ansatte. |
| Nødvendig brukertillatelse | |
|---|---|
| Se Generell brukertilgang for standard agenthandlinger. | |
| API-navn | Svarspørsmål med Knowledge |
| Referansehandlingstype | Standard |
| Referansehandling | Svar på spørsmål med Knowledge |
| Utfører denne handlingen én eller flere ledetekstmaler? | Ja |
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.