Agentforce IT Service | Associate Related Records For Incident
Finds similar or related records for an incident and creates associations, such as
problems or change requests, to an incident. The action finds other IT records that are either
similar or caused by the source incident and creates associations automatically.
Required Editions
Available in: Lightning Experience
Available in: Unlimited Edition with Agentforce for Service add-on
license. Requires each user to have the Agentforce for IT Service Desk add-on to
access the action.
Does this action execute one or more prompt templates?
Yes
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