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Agentforce IT 服务 | 检查事件属性
“检查事件属性”客服人员操作会检查并获取有关事件的重要信息,例如状态、优先级和分配。此信息对于管理和解决事件非常重要。
“检查事件属性”客服人员操作会检查并获取有关事件的重要信息,例如状态、优先级和分配。此信息对于管理和解决事件非常重要。
| 适用于:Lightning Experience |
| 适用于:具有 Agentforce for Service 加载项许可证的 Unlimited Edition。需要每个用户拥有 Agentforce for IT 服务台加载项,才可以访问操作。 |
| 所需用户权限 | |
|---|---|
| 请参阅标准客服人员操作的通用用户访问权限。 | |
| API 名称 | CheckIncidentAttributes |
| 引用操作类型 | 提示模板 |
| 参考操作 | 检查事件属性 |
| 此操作是否执行一个或多个提示模板? | 是 |

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