Automatically validates attributes such as impact, urgency, category, subcategory for a problem to check whether they’re correctly assigned. This action uses historical data and record context to suggest corrections, reducing manual errors and resolution delays.
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action. |
| User Permissions Needed | |
|---|---|
| See Common User Access for Standard Agent Actions. | |
| API Name | CheckProblemAttributes |
| Reference Action Type | Prompt Template |
| Reference Action | Check Problem Attributes |
| Does this action execute one or more prompt templates? | Yes |
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