Validerer automatisk attributter som impact, urgency, category, subcategory for et problem for å kontrollere om de er riktig tildelt. Denne handlingen bruker historiske data og postkontekst til å foreslå korrigeringer, redusere manuelle feil og løsningsforsinkelser.
| Tilgjengelig i Lightning Experience |
| Tilgjengelig i Unlimited Edition med tilleggslisensen Agentforce for Service. Krever at hver bruker har tillegget Agentforce for IT Service Desk for å få tilgang til handlingen. |
| Nødvendig brukertillatelse | |
|---|---|
| Se Generell brukertilgang for standard agenthandlinger. | |
| API-navn | CheckProblemAttributes (Sjekkproblemattributter) |
| Referansehandlingstype | Ledetekstmal |
| Referansehandling | Sjekke problemattributter |
| Utfører denne handlingen én eller flere ledetekstmaler? | Ja |
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