Agentforce IT-service | Opret sammendrag for hændelsesløsning
Opretter et løsningssammendrag for en hændelse baseret på relaterede og lignende registreringer, feed- og udbredelsesdata, Knowledge og aktiviteter. Handlingen reducerer den manuelle dokumentationsindsats, sikrer ensartethed og opretter værdifulde grundlæggende data til brug i fremtidige Knowledge eller andre agenthandlinger.
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Tilgængelig i: Lightning Experience
Tilgængelig i: Ubegrænset udgave med Agentforce for Service-tilføjelsesprogramlicens. Kræver, at hver bruger har tilføjelsesprogrammet Agentforce for IT Service Desk for at få adgang til handlingen.
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