Servicio de TI Agentforce | Crear incidente para empleado
Crea un registro de incidente para un problema de empleado cuando el problema no se puede resolver a través de artículos Knowledge existentes o no hay artículos relevantes disponibles. La acción reduce la fricción en el proceso de distribución y garantiza que se realice un seguimiento formal de los problemas no resueltos.
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Disponible en: Lightning Experience
Disponible en: Enterprise Edition y Unlimited Edition con la licencia complementaria Agentes de IA para empleados.
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