Agentforce IT Service | Creazione di incidenti per i dipendenti
Crea un record incidente per un problema del dipendente quando il problema non può essere risolto tramite gli articoli Knowledge esistenti o non sono disponibili articoli pertinenti. L'azione riduce gli attriti nel processo di inoltro al livello superiore e garantisce il tracciamento formale dei problemi irrisolti.
Versioni (Edition) richieste
Disponibile nelle versioni: Lightning Experience
Disponibile in: Enterprise Edition e Unlimited Edition con licenza aggiuntiva AI Agents for Employees.
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