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            Agentforce IT Service | Create Incident For Employee

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            Agentforce IT Service | Create Incident For Employee

            Creates an incident record for an employee issue when the problem can't be resolved through existing knowledge articles or no relevant articles are available. The action reduces friction in the escalation process and ensures unresolved issues are formally tracked.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name CreateIncidentForEmployee
            Reference Action Type Standard
            Reference Action Create Incident For Employee
            Does this action execute one or more prompt templates? Yes
             
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            Salesforce Help | Article