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Agentforce IT 服务 | 为员工创建事件
当问题无法通过现有 Knowledge 文章解决或没有相关文章可用时,为员工问题创建事件记录。该操作减少了升级过程中的摩擦,并确保正式跟踪未解决的问题。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
当问题无法通过现有 Knowledge 文章解决或没有相关文章可用时,为员工问题创建事件记录。该操作减少了升级过程中的摩擦,并确保正式跟踪未解决的问题。
| 适用于:Lightning Experience |
| 适用于:具有 AI Agents for employees 加载项许可证的 Enterprise 和 Unlimited Edition。 |
| 所需用户权限 | |
|---|---|
| 请参阅标准客服人员操作的通用用户访问权限。 | |
| API 名称 | CreateIncidentForEmployee |
| 引用操作类型 | 标准 |
| 参考操作 | 为员工创建事件 |
| 此操作是否执行一个或多个提示模板? | 是 |

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