您位於此處:
Agentforce IT Service | 建立事件根本原因摘要
根據相關和類似記錄、過去事件、組態項目、Knowledge 文章和活動,建立事件的根本原因摘要。這可協助事件管理員瞭解並記錄問題的原因、作為其他工作人員動作的基礎資料,並協助小組避免未來發生類似問題。

使用較常見的搜尋字詞。
選取較少篩選條件以擴大您的搜尋。
根據相關和類似記錄、過去事件、組態項目、Knowledge 文章和活動,建立事件的根本原因摘要。這可協助事件管理員瞭解並記錄問題的原因、作為其他工作人員動作的基礎資料,並協助小組避免未來發生類似問題。
| 提供版本:Lightning Experience |
| 提供版本:具有 Agentforce for Service 附加元件授權的 Unlimited Edition。需要每個使用者擁有 Agentforce for IT Service Desk 附加元件才能存取動作。 |
| 需要的使用者權限 | |
|---|---|
| 請參閱標準工作人員動作的 一般使用者存取權。 | |
| API 名稱 | CreateIncidentRootCauseSummary |
| 參照動作類型 | 流程 |
| 參考動作 | 建立事件根本原因摘要 |
| 此動作是否會執行一或多個提示範本? | 是 |

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.