Agentforce IT Service | Crea riepilogo risoluzione dei problemi
Crea un riepilogo della risoluzione di un problema basato su record correlati e simili, dati di feed e interventi collettivi, articoli Knowledge e attività. L'azione riduce il lavoro manuale di documentazione, garantisce la coerenza e crea dati di base preziosi da utilizzare in futuri articoli Knowledge o altre azioni degli agenti.
Versioni (Edition) richieste
Disponibile nelle versioni: Lightning Experience
Disponibile in: Edizione Unlimited Edition con licenza aggiuntiva Agentforce for Service. Richiede che ogni utente disponga del componente aggiuntivo Agentforce per IT Service Desk per accedere all'azione.
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