관련 및 유사한 레코드, 피드 및 집단 데이터, Knowledge 기사 및 활동을 기반으로 문제 해결 요약을 만듭니다. 이 작업은 수동 문서화 작업을 줄이고 일관성을 보장하며 향후 Knowledge 기사 또는 기타 에이전트 작업에 사용할 가치 있는 기초 데이터를 생성합니다.
필수 Edition
지원 제품: Lightning Experience
지원 제품: Agentforce for Service 추가 기능 라이센스가 있는 무제한 Edition 작업에 액세스하려면 각 사용자에게 Agentforce for IT Service Desk 추가 기능이 있어야 합니다.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
