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            Agentforce IT Service | Delete Configuration Item

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            Agentforce IT Service | Delete Configuration Item

            Performs a soft delete of a configuration item (CI) in the CMDB based on a CI ID. The action marks the CI as deleted without permanently removing it from the database. Before calling this action, call Get Configuration Item Details to display the full CI details to the user and capture explicit confirmation. Use the CI ID returned by Get Configuration Item Details as the input to this action.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name DeleteConfigurationItem
            Reference Action Type Flow
            Reference Action Delete Configuration Item
            Does this action execute one or more prompt templates? Yes
             
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            Salesforce Help | Article