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            Agentforce IT Service | Execute Service Catalog Item Flow

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            Agentforce IT Service | Execute Service Catalog Item Flow

            Runs a service catalog item flow based on the user's input. The action initializes the flow using a product ID, then processes subsequent interactions using the interview ID and user input until the flow reaches a finished or fault status.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name ExecuteServiceCatalogItemFlow
            Reference Action Type Standard Action
            Reference Action Execute Service Catalog Item Flow
            Does this action execute one or more prompt templates? Yes
             
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            Salesforce Help | Article