Agentforce IT Service | Execute Service Catalog Item Flow
Runs a service catalog item flow based on the user's input. The action initializes the flow using a product ID, then processes subsequent interactions using the interview ID and user input until the flow reaches a finished or fault status.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with the AI Agents
for Employees add-on license.
Does this action execute one or more prompt templates?
Yes
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