Agentforce IT Service | Get Configuration Item Details
Retrieves details for a specific configuration item (CI) based on the user's input, such as a CI ID or CI name. The action identifies the requested CI and returns key attributes including name, class, status, and owner. Use this action when users request CI details or need to perform update or delete operations on a specific CI.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with the AI Agents
for Employees add-on license.
Does this action execute one or more prompt templates?
Yes
Este artigo resolveu seu problema?
Diga-nos para podermos melhorar!
Carregando
Salesforce Help | Article
Cookie Consent Manager
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
