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Agentforce IT 服务 | 获取配置项目详细信息
根据用户输入检索特定配置项目 (CI) 的详细信息,例如 CI ID 或 CI 名称。该操作识别请求的 CI,并返回关键属性,包括名称、类、状态和所有者。当用户请求 CI 详细信息或需要对特定 CI 执行更新或删除操作时,请使用此操作。

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根据用户输入检索特定配置项目 (CI) 的详细信息,例如 CI ID 或 CI 名称。该操作识别请求的 CI,并返回关键属性,包括名称、类、状态和所有者。当用户请求 CI 详细信息或需要对特定 CI 执行更新或删除操作时,请使用此操作。
| 适用于:Lightning Experience |
| 适用于:具有 AI Agents for employees 加载项许可证的 Enterprise 和 Unlimited Edition。 |
| 所需用户权限 | |
|---|---|
| 请参阅标准客服人员操作的通用用户访问权限。 | |
| API 名称 | GetConfigurationItemDetails |
| 引用操作类型 | 流程 |
| 参考操作 | 获取配置项目详细信息 |
| 此操作是否执行一个或多个提示模板? | 是 |

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