Agentforce IT Service | Get Eligible Service Catalog Items
Retrieves service catalog items that match a user's request by analyzing their
description and returning only the options they are eligible to access. The action reduces time
spent manually browsing the catalog, and surfaces the most relevant service catalog items
quickly.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with the AI
Agents for Employees add-on license.
Does this action execute one or more prompt templates?
Yes
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