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Agentforce IT 服务 | 获取合格的服务目录项目
通过分析用户的描述并仅返回他们有资格访问的选项,检索匹配用户请求的服务目录项目。该操作减少了手动浏览目录的时间,并快速显示最相关的服务目录项目。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
通过分析用户的描述并仅返回他们有资格访问的选项,检索匹配用户请求的服务目录项目。该操作减少了手动浏览目录的时间,并快速显示最相关的服务目录项目。
| 适用于:Lightning Experience |
| 适用于:具有 AI Agents for employees 加载项许可证的 Enterprise 和 Unlimited Edition。 |
| 所需用户权限 | |
|---|---|
| 请参阅标准客服人员操作的通用用户访问权限。 | |
| API 名称 | GetEligibleServiceCatalogItems |
| 引用操作类型 | 标准 |
| 参考操作 | 获取合格的服务目录项目 |
| 此操作是否执行一个或多个提示模板? | 是 |

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