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            Agentforce IT Service | Identify Service Catalog Item

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            Agentforce IT Service | Identify Service Catalog Item

            Identifies and selects the correct items from the service catalog by using descriptions. This action searches the catalog based on user input to find matching hardware or services and simplify the request process.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name IdentifyServiceCatalogItem
            Reference Action Type Standard Action
            Reference Action Identify Service Catalog Item
            Does this action execute one or more prompt templates? Yes
             
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