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Agentforce IT 服务 | 为事件提出解决方案汇总
根据相关记录、摘要和群数据、Knowledge 文章和活动,为事件提出解决方案汇总。该操作通过提供对问题的全面和数据驱动的理解,帮助 IT 团队更高效地解决事件。
根据相关记录、摘要和群数据、Knowledge 文章和活动,为事件提出解决方案汇总。该操作通过提供对问题的全面和数据驱动的理解,帮助 IT 团队更高效地解决事件。
| 适用于:Lightning Experience |
| 适用于:具有 Agentforce for Service 加载项许可证的 Unlimited Edition。需要每个用户拥有 Agentforce for IT 服务台加载项,才可以访问操作。 |
| 所需用户权限 | |
|---|---|
| 请参阅标准客服人员操作的通用用户访问权限。 | |
| API 名称 | ProposeResolutionSummaryForIncident |
| 引用操作类型 | 提示模板 |
| 参考操作 | 标准 |
| 此操作是否执行一个或多个提示模板? | 是 |

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