Öffnet gelöste IT-Tickets erneut über eine Unterhaltungsoberfläche, wodurch die manuelle Navigation entfällt, da Benutzer Statusänderungen über Agentforce anfordern können.
Erforderliche Editionen
Verfügbarkeit: Lightning Experience
Verfügbarkeit: Enterprise und Unlimited Edition mit der Add-On-Lizenz "AI-Agenten für Mitarbeiter".
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