Loading
Salesforce Enforces New Security Requirements in Summer 2026Read More
Agentforce and Einstein Generative AI
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Agentforce IT Service | Review Approval Work Item

            You are here:

            1. Salesforce Help
            2. Docs
            3. Quickstart Your Einstein Generative AI Solution

            Agentforce IT Service | Review Approval Work Item

            Reviews an approval work item based on the user's decision and optional comments. The action processes the requested approval or rejection and records the user's comments in the work item history.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name ReviewApprovalWorkItem
            Reference Action Type Flow
            Reference Action Review Approval Work Item
            Does this action execute one or more prompt templates? Yes
             
            Loading
            Salesforce Help | Article