Agentforce IT Service | Search Configuration Items
Searches for configuration items (CIs) in the CMDB based on the user's filter criteria. The action extracts filter values into separate parameters to return the most relevant list of matching CIs and generates a summary of the results.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with the AI Agents
for Employees add-on license.
Does this action execute one or more prompt templates?
Yes
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