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Agentforce IT 服务 | 搜索配置项目
根据用户的筛选条件,在 CMDB 中搜索配置项目 (CI)。该操作将筛选值提取到单独的参数中,以返回最相关的匹配项列表,并生成结果汇总。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
根据用户的筛选条件,在 CMDB 中搜索配置项目 (CI)。该操作将筛选值提取到单独的参数中,以返回最相关的匹配项列表,并生成结果汇总。
| 适用于:Lightning Experience |
| 适用于:具有 AI Agents for employees 加载项许可证的 Enterprise 和 Unlimited Edition。 |
| 所需用户权限 | |
|---|---|
| 请参阅标准客服人员操作的通用用户访问权限。 | |
| API 名称 | SearchConfigurationItems |
| 引用操作类型 | 流程 |
| 参考操作 | 搜索配置项目 |
| 此操作是否执行一个或多个提示模板? | 是 |

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