Generates a summary for a Problem record with details such as description, category, subcategory, root cause analysis, related records, Chatter feed, knowledge, and swarm data. Problem managers or fulfillers can quickly find what they need without parsing the record.
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action. |
| User Permissions Needed | |
|---|---|
| See Common User Access for Standard Agent Actions. | |
| API Name | SummarizeProblem |
| Reference Action Type | Prompt Template |
| Reference Action | Summarize Problem |
| Does this action execute one or more prompt templates? | Yes |
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.