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Opsummerer hændelser for medarbejdere for at hjælpe dem med at spore statussen på de problemer, de har rejst. Denne handling forbedrer medarbejderoplevelsen og reducerer opfølgningsopkald til servicedisken.
| Tilgængelig i: Lightning Experience |
| Tilgængelig i: Enterprise og Unlimited Edition med tilføjelsesprogramlicensen AI Agents for Employees. |
| Brugertilladelser påkrævet | |
|---|---|
| Se Almen brugeradgang til standardagenthandlinger. | |
| API-navn | SummarizeIncidentForEmployee |
| Referencehandlingstype | Meddelelsesskabelon |
| Referencehandling | Opsummer hændelse for medarbejder |
| Kører denne handling en eller flere meddelelsesskabeloner? | Ja |
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