Reabre un enjambre, actualizando estados de miembros y gestionando el enrutamiento de Habilidades de Omni según sea necesario. Esta acción admite múltiples estrategias de reapertura y garantiza que no haya asignaciones de miembros duplicadas.
| Disponible en: Lightning Experience |
| Disponible en: Ediciones Enterprise, Performance y Unlimited con el complemento Einstein for Service |
| Permisos de usuario necesarios | |
|---|---|
| Para ejecutar acciones en Agentforce (Predeterminado): | Utilizar agente predeterminado de Agentforce |
| Para utilizar plantillas de solicitudes: | Usuario de plantilla de solicitud |
| Nombre de API | ReopenSwarmProcedure |
| Tipo de acción | Estándar |
| Tipo de acción de referencia | Acción estándar |
| Entradas | isOmniSkillsRoutingEnabled, recordId, reopenMethod, swarmId, swarmMembers |
| Salidas | swarmMembersNotAddedUsingOmni, validSwarmMembers |
| ¿Ejecuta esta acción una o más plantillas de solicitudes? | No |
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