Intervento collettivo | Procedura di riapertura intervento collettivo
Riapre un intervento collettivo, aggiornando gli stati dei membri e gestendo l'instradamento delle competenze Omni in base alle esigenze. Questa azione supporta più strategie di riapertura e garantisce che non siano presenti assegnazioni di membri duplicate.
Versioni (Edition) richieste
Disponibile nelle versioni: Lightning Experience
Disponibile in: Enterprise Edition, Performance Edition e Unlimited Edition con componente aggiuntivo Einstein per Service.
Autorizzazioni utente richieste
Per eseguire azioni in Agentforce (impostazione predefinita):
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