Vakiomuotoiset mukautetut vastausformaatit sisältyvät vakiomuotoisiin yhteyksiin ja ne on suunniteltu toimimaan tiettyjen kanavien, rajapintojen tai sovellusten kanssa.
| Käytettävissä: Lightning Experiencessa |
| Käytettävissä: Enterprise Edition-, Performance Edition-, Unlimited Edition- ja Developer Edition -versioissa sekä Agentforce 1- tai Einstein 1 -versioissa |
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