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Build a Voice-Enabled Agent with the Agentforce Voice Implementation Guide
Take a voice-enabled Agentforce agent through the full lifecycle, from framing the use case to monitoring it in production, with the interactive Agentforce Voice Implementation Guide.
The Agentforce Voice Implementation Guide walks you through building a voice-enabled agent end to end: Get Started → Ideate → Build → Test → Deploy → Monitor. Instead of a static document, the guide runs as an interactive, guided walkthrough. You open it in an AI assistant with agent mode (an agentic host such as Claude Code, Codex, Cursor, or Agentforce Vibes), and a concierge narrates each phase and walks you through the setup one step at a time. It's built to never invent a click, a field name, or a value. If something isn't in the guide, it says so and points you to the source. You can follow along to learn the flow with no org, or build along in your own org licensed for Agentforce Voice.
Who Is Northern Trail Outfitters?
Northern Trail Outfitters (NTO) is a retailer whose contact center is flooded with high-volume, repetitive calls, especially customers asking where their order is. NTO wants to deflect those calls and free up customer reps for the conversations that need them, so it's building its first voice-enabled agent.
NTO's Voice-Enabled Agent Helps Customers Track Orders by Phone
NTO builds Pippin, a voice-enabled agent that answers customer calls. Pippin identifies the customer by phone number, takes an order number, and reads back the order status, all by voice. Pippin also answers common questions from a grounded knowledge article and hands off to a customer rep when a request falls outside what it can handle. You follow NTO and Pippin through every phase of the guide.
Follow the Agent Development Lifecycle
Building a voice-enabled agent goes smoothly when it's planned well. The guide follows NTO through the full agent development lifecycle, from framing the first use case to monitoring the agent after launch. It also gives you reusable frameworks to plan and share your rollout with your stakeholders.
| Phase | What You'll Do |
|---|---|
| Get Started |
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| Ideate |
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| Build |
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| Test |
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| Deploy |
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| Monitor |
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