Agentforce and Generative AI Resources

Video Content

Sometimes it’s easier to understand how things work when you see them in action. These videos cover a wide range of Agentforce features, functionality, and implementations.

General Agentforce Videos

• Einstein Trust Layer: How It Works and Why It Matters

• Get to Know Prompt Builder

• How to Build a Prompt Template

• Set Up Agent Permissions

• Connect AI Agents to Your Data with Agentforce Data Library

• How an Agentforce Agent Resolves Instructions to Build a Prompt

• Set Up a Voice-Enabled Agent in Agentforce

• Configure a PSTN Voice Channel for Agentforce

• Test an AI Agent in Agentforce Testing Center

• Monitor and Improve an AI Agent in Agentforce

• Custom Scorers for Agentforce

• Define Custom Metrics for Agentforce Agents

• Get Started with the Agentforce Implementation Guides

Developer-Focused Agentforce Videos

• Build a Lightning Web Component with the Models API

• Get Started with the Agent API

• Access the Models REST API

Agentforce Implementation Guides

The Agentforce Implementation Guides provide comprehensive instructions and considerations for you to create and deploy AI agents with Agentforce. We’ve published two guides so far.

One is a downloadable file package from an open-source GitHub repository for voice-enabled agent implementation. It's designed for use with an AI assistant. The other is a downloadable PDF for customer-facing agent implementation that you can follow manually. To learn more and start using the guides, see the guides:

• Voice-Enabled Agents Implementation Guide

• Customer-Facing Agents Implementation Guide

Agentforce Developer Guide Content

Our primary platform for Agentforce and generative AI product documentation for developers looking to build, customize, or integrate with Agentforce is the Salesforce Developer Guide. In this section, we provide links to key Agentforce and generative AI resources in the Developer Guide, organized by topic area.

Get Started with Agentforce

• Get Started with Agentforce and AI Agents

• Get Started with Agentforce APIs and SDKs

• Agentforce Examples

Models and Prompts

• Get Started with Models and Prompts

  • Supported Models

  • Get Started with AI Models

  • Get Started with Prompt Builder

  • Prompt Template Batch Processing in Apex

Agent Script

• Get Started with Agent Script

  • Configure Voice Models in Agent Script

  • Agent Script Common Patterns

  • Agent Script Reference

Agentforce DX

• Build Agents with Agentforce DX

Agentforce Vibes

• Agentforce Vibes Overview

Headless Agentforce Development

• Headless Agentforce Development

  • Headless Agentforce Examples

• MCP Solutions for Developers

Agentforce Actions

• Build and Enhance Agentforce Actions

Agentforce Service Errors

• Agentforce Service Errors

APIs and Reference

• Agentforce and Generative AI Reference

  • Agent API Reference

  • Agent Script Reference

  • Agentforce DX Reference

  • Agentforce Mobile SDK Reference Overview

  • Lightning Types Reference

  • Models API Apex Classes

  • Models REST API (v1)

  • Testing API Reference

  • Citations Apex Classes

  • Agentforce Metadata Types v67 and Earlier

  • Agentforce Tooling Objects

• Agent API Developer Guide

• Models API Developer Guide

Trailhead Content

Trailhead offers guided learning paths to help you acquire the skills needed to understand, use, administer, and build with Agentforce and generative AI.

Agentblazer Trails

The Agentblazer Trails are deep, comprehensive learning paths that help you understand and deploy Agentforce. Many of the Agentforce and generative AI Trailhead resources listed elsewhere in this section are part of the Agentblazer Trails.

• Become an Agentblazer Champion 2026

• Become an Agentblazer Innovator 2026

• Become an Agentblazer Legend 2026

Trails, Badges, Projects, and Quick Looks

Organized by topic area, these Trailhead Trails, Badges, Projects, and Quick Looks allow you to choose what you want to learn about Agentforce, generative AI, and related Salesforce products.

Agentforce Basics

• Agentforce Basics

• Agentforce: Quick Look

• Introduction to Agentforce

• Agentforce for Service

• Agentforce Testing Center

• New Agentforce Builder: Quick Look

• Agentforce Voice

• MCP for Agentforce: Quick Look

Generative AI Overviews

• Generative AI Basics

• Change Management for AI Implementation

Agent Lifecycle

• Design and Implement AI Agents with Agentforce

• Agentforce: Agent Planning

• Build an AI Agent with Agentforce

• Agentforce Deployment for Service Agents

• Quick Start: Assemble a Service Agent with Agentforce Builder

• Agentforce Analytics and Monitoring

• Agentforce Testing Tools and Strategies

Agent Script

• Agent Script Basics

• Programmatic Instructions in Agentforce

Data and Agentforce

• AI + Data: Project Planning

• Agentforce Data Library Basics

• Retrieval Augmented Generation: Quick Look

• Data 360-Powered Agentforce

• Make CRM + AI + Data Your Trusted Formula

• Data 360: Transform Customer Experiences

Prompt Builder

• Prompt Builder: Quick Look

• Prompt Builder Basics

• Prompt Fundamentals

• Get Started with Prompts and Prompt Builder

Agentforce Grid

• Agentforce Grid

Agentforce Trust Layer

• The Agentforce Trust Layer

AIforce and Headless Development

• Introduction to AIforce

• Actionable Headless Use Cases

Special Agentforce Deployments

• Agentforce for Employees: Quick Look

• Agentforce for Industries: Quick Look

• Agentforce Configuration for Slack Deployment

• Agentforce for Financial Services

• Agentforce for Public Sector Solutions

• Agentforce for Sales: Quick Look

• Agentforce for IT Service: Quick Look

• Agents for Customer Engagement at Scale

Agentforce for Developers

• Agentforce Vibes Extension

Agentforce Superbadges

• Superbadge: Apex for Agentforce

Salesforce Certified Agentforce Specialist Exam

The Salesforce Certified Agentforce Specialist exam is designed for individuals who are responsible for managing Agentforce within their organizations. This exam validates a candidate’s expertise in building and customizing AI agents, engineering effective prompts, integrating relevant data sources, and managing the agent development lifecycle. Candidates for the Salesforce Certified Agentforce Specialist exam demonstrate a strong understanding of AI agent capabilities and how to implement Agentforce to drive business success.

Get certified through Trailhead and the Trailhead Academy:

• Study and prepare for the certification:

  • Earn Agentblazer Status

• Register for certification and take the exam:

  • Salesforce Certified Agentforce Specialist Certification

The 360 Blog

The 360 Blog is the official corporate blog of Salesforce and regularly covers concepts, updates, and news related to Agentforce, generative AI, and the Salesforce Platform ecosystem.

Known Issues

The Salesforce Known Issues site complements trust.salesforce.com and enhances both trust and customer success through visibility into Salesforce Platform Known Issues. If you’ve found an Agentforce error, search Known Issues to see if it's already documented.

• About the Salesforce Known Issues Site

• Find Known Issues

Agentblazer Community on Slack

The Agentblazer Community on Slack is open to customers, partners, and AI enthusiasts who want to learn, get help, celebrate successes, and connect with their peers. In the community, there is a release notes channel for Agentforce with updates on a weekly basis. To join the community and get access to release notes channel, see these instructions:

• For non-members of the Agentblazer Community on Slack:

  • Join by using this link: sfdc.co/agentblazer. After joining the workspace, you are auto-added to the release notes channel.

• For current members of the Agentblazer Community on Slack but not in the release notes channel:

  • Search for and select #broadcast-agentforce-release-notes in the search bar when you're in the Agentblazer Community workspace. Then click Join the Channel.