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B2B Commerce | 获取客户类别流失
检索客户停止为特定商店购买的产品类别。使用此操作通过分析 6 - 12 个月的购买行为并将其与最近的活动进行比较来检测类别流失模式,使您能够创建有针对性的赢得客户市场活动,在客户完全脱离之前让他们重新参与废弃的产品类别。此操作需要 Salesforce Data Cloud。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
检索客户停止为特定商店购买的产品类别。使用此操作通过分析 6 - 12 个月的购买行为并将其与最近的活动进行比较来检测类别流失模式,使您能够创建有针对性的赢得客户市场活动,在客户完全脱离之前让他们重新参与废弃的产品类别。此操作需要 Salesforce Data Cloud。
| 适用于:Lightning Experience |
| 适用于:Enterprise、Performance、Unlimited和Developer Editions with Foundations, 或 Agentforce 1 或 Einstein 1 Editions |
| 所需用户权限 | |
|---|---|
| 请参阅标准客服人员操作的通用用户访问权限。 | |
| API 名称 | GetAccountCategoryChurnIA |
| 引用操作类型 | 标准操作 |
| 此操作是否执行一个或多个提示模板? | 否 |
| 所需设置 | Agentforce 商业商品销售技能 |

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