提供商店產品退貨的分析,包括退貨率、首要退貨產品、原因細目和每月趨勢。使用此動作可識別品質問題、改善產品描述,並透過瞭解哪些產品最常退貨以及原因來減少退貨率,讓您可以採取糾正措施,例如更新產品資訊、處理供應商的品質疑慮,或精簡尺寸指南,以將未來退貨降到最低,並提升客戶滿意度。此動作需要 Salesforce Data Cloud。
必要版本
提供版本：Lightning Experience
提供版本：Enterprise、Performance、Unlimited 及 Developer Edition with Foundations,或 Agentforce 1 或 Einstein 1 Edition
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